Returns & Exchanges

We want you to love your PlanetBox products, but if you are not completely satisfied, we offer a 30-day return window for items in their original, unused condition. Our goal is to ensure your eco-friendly home remains perfectly equipped with durable, high-quality lunch solutions.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your unused items in their original packaging, ensuring all labels and components are included to prevent damage during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided through the portal and drop your package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 7-10 business days.